Carlos nodded slowly. “Change management.”
Now, CEO Helen was pacing in the conference room. “Maya,” Helen said, not looking up from her tablet, “explain to me why we can’t just fix things?” itil 101 understanding the basics
And for the first time that week, no alarms went off. Carlos nodded slowly
Maya stared at the blinking red light on her dashboard. It wasn't the "check engine" light. It was worse. It was the "C Suite is furious" light. Carlos nodded slowly. “Change management.” Now
Helen sat down. She picked up a wilted peony from the conference table. “So where do we start?”