Don't throw the key out the window yet. This happens because of The little battery-powered computer inside the fob has lost sync with HSBC’s actual time.
It isn't broken. It's in "power save" hibernation. You have to wake it up by pressing the red button firmly (not like a gentle tap, like you mean it). Step 2: The Activation Dance Here is where most people get it wrong. You cannot activate the Secure Key via the mobile app. I repeat: Do not try this on your phone. hsbc secure key activation
There are two versions: the physical little fob (the classic) and the digital version inside the HSBC Mobile App. For this post, we’re focusing on the physical gremlin. You open the envelope from HSBC. Inside is a card with a sticker covering a code, and the device itself. You press the big button. Nothing. The screen is blank. Don't throw the key out the window yet
Here is the no-nonsense, slightly sarcastic guide to getting that little device to actually work. First, a little respect. The Secure Key isn't just a calculator. It’s a two-factor authentication (2FA) device. Even if a hacker in a hoodie steals your password, they can't get into your account without physically holding your key. It’s annoying until you need it, then it’s a fortress. It's in "power save" hibernation