"The automated system won't release the certificate until Monday," she said. "But..." She leaned closer. "You have no active claims. Your health and safety policy is filed. And the payment is in the clearinghouse."

Alex logged into the WSIB’s employer health and safety online service . He clicked on "Request Clearance Certificate."

By 3:00 PM, he had the signed contract. That night, Alex updated his office procedures. He set a recurring calendar reminder for the 15th of every month: "Check WSIB portal. Verify no outstanding balances."

A red banner flashed instantly:

"Why?" Alex asked, desperate.