Drake Software — Support

4.5/5 – Loses half a point only for occasional March hold times.

A significant portion of support calls are actually training requests. To combat this, Drake offers Drake University —a free library of on-demand video tutorials, webinars, and CPE (Continuing Professional Education) credits. This is the first stop for new employees learning the software. drake software support

For the solo practitioner or small firm, this support model is worth the price of admission. While it isn't flawless (no support is), Drake’s combination of fast phone response, tax-proficient agents, and free training resources makes it one of the best in the professional tax software space. Drake’s combination of fast phone response